PremiumIELTSCoach
Support
We help IELTS learners with account access, subscriptions, recordings, transcription, evaluations, and study plans.
Email supportAccount and sign-in
For login, profile, or password issues, include the email on your account and the device/browser you are using.
Subscriptions and billing
Premium access is verified after your payment provider or app store confirms the purchase. If access is missing, refresh your account and include the provider and receipt date.
Recording and transcription
For microphone, playback, upload, or transcription problems, include the practice date, a screenshot, and the error message. Do not email passwords or payment details.
Privacy and data requests
Request account-data access, correction, export, or deletion by emailing support from the address associated with your account.
Support email: vanphucthanhloan@gmail.com · Last updated October 16, 2026.